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Frequently Asked Questions

🌸 General FAQs

What are the benefits of artificial flowers over fresh ones?

Our artificial wedding flowers are high-quality, everlasting, and allergy-friendly. They’re not limited by seasonal availability, photograph beautifully, and are yours to keep forever. Plus, there’s no wilting or last-minute stress before your big day.

How long will my artificial flowers last?

Unlike regular flowers that wilt after a few days, everlasting flowers are in it for the long haul. With proper care, they can stay beautiful and fresh for years.

That means you can enjoy their beauty for a whole lot longer!

How do i keep my artificial flowers clean?

Don't worry, keeping your everlasting flowers clean is a piece of cake! Just give them a gentle dusting with a soft brush or use a hairdryer on a low, cool setting to remove any dust.

If your silk stems get out of shape, you can also use a garment steamer to bring them back to life.

No water or cleaning solutions needed!

Where are you based, and do you ship Australia-wide?

We’re based in Brisbane, QLD, and ship our premium artificial florals Australia-wide. Whether it’s bouquets or large ceremony displays, we ensure your florals arrive safely and ready to go, no matter where you are based in Australia!

What about International Shipping?

We ship our bridal party flowers to certain other countries. Larger wedding pieces are currently only available Australia-wide.

Due to ongoing global shipping disruptions, we've temporarily paused international orders to USA. We hope to resume full international shipping soon.

See our shipping policy for more info.

Do you have a minimum spend?

Not for our ready-to-order florals—buy a little or a lot (and enjoy our “Bundle Up + Save” deals!).

For custom wedding bookings, we have a minimum spend of $1,500 (excluding delivery fees).

Do you have a showroom or offer consultations?

We’re an online-based business and don’t currently have a physical showroom.

For custom bookings, our design process is handled online with lots of visual references, mood boards, and communication to bring your vision to life.

What is the Sonder + Stone Boutique difference?

At Sonder + Stone Boutique, we carefully select only the most premium and lifelike artificial flowers that beautifully mimic the look and feel of fresh blooms.

Our artificial wedding flowers and everlasting arrangements are designed to offer long-lasting beauty without compromising on quality or realism. This means you get all the elegance of fresh flowers, but with the added benefit of keeping them as a cherished memory for years to come.

🌸 Online Order FAQs

How do I order artificial flower arrangements online?

Browse our online store, choose your fav artificial flowers, add them to your cart, and checkout when you're ready. It’s easy, secure, and available 24/7!

Can I make changes to my online order?

Our online range is designed as a ready-to-purchase collection, created to be ordered just as shown.

If you’re after something more personalised, our Custom Bookings is where you can find a bespoke experience!

Can I return or exchange my order?

For our Australian customers, we offer returns for store credit within 30 days of purchase (excluding sale items, made-to-order pieces, or customised florals). Check out our full Returns Policy for all the deets.

How long does shipping take?

For info on production and transit times, please refer to our Shipping page.

Can I send artificial flowers as a gift?

Absolutely! Our artifical florals make gorgeous gifts. Add a note at checkout and we’ll include a handwritten card with your message

What is "Peace of Mind" Cover?

Sometimes, things don’t go to plan in transit — delays, damages, or unexpected hiccups can happen once your flowers leave our hands. Our Peace of Mind Cover is here to keep things simple if they do.

Add this optional cover to your order and if anything goes wrong in transit, we’ll guarantee either a replacement or a full refund. No stress. No fuss.

This covers:

  • items that are damaged in transit and are no longer in a useable state
  • lost or undelivered parcels (once confirmed by the courier)
  • courier delivery errors (e.g. delivered to the wrong address)

It’s a little extra protection for your blooms — and peace of mind for you 💐

You’ll see the option to add it in your cart before checkout. Just tick the box if you’d like to be covered!

Only available on Australian orders

🌸 How Our Pre-Orders Work

What does PRE-ORDER mean?

We're a small team, and we release our wedding ranges in limited batches.

Every piece is made to order, so once a release sells out, that style then rolls to the next available release date. It's how we keep each range exclusive and one-of-a-kind for our couples, rather than mass-produced.

You'll spot a pre-order easily: a PRE-ORDER tag on the collection page, a PRE-ORDER button at checkout, and the estimated dispatch date shown clearly.

So when does my order ship?

By the dispatch date shown on the product page at the time you order.

Because our releases sell out, that date moves forward on the website as batches fill, but yours is locked to whatever was showing when you checked out, and that's the date we ship to.

It replaces our standard dispatch times, so just have a peek before ordering. Everything then ships out together in full from that date.

What happens if a pre-order sells out?

Once a release sells out, that style moves to the next available dispatch date, but that's not always the very next month.

It comes down to our capacity as a small team and flower supply timelines, so the next run might be a few weeks away or a few months.

Some styles are also discontinued once they sell out, and we can't guarantee anything will be restocked.

So if you've got your heart set on a design, our advice is secure it when you can 🌸

What if my order has more than one item with different pre-order dates?

No stress, it all ships together on the latest date in your order. So a pre-order item with an in-stock one ships on the pre-order date, and two pre-orders with different dates ship on the later of the two (say one's ready in August and one in October, they'll arrive together in October).

If you'd like something sooner, just pop it through as a separate order.

Can I cancel a pre-order?

Once an order's placed, it can't be cancelled. If you need to change something, get in touch as soon as you can and we'll always do our best to help, though changes aren't guaranteed and may involve a fee for materials or work already underway.

Because our pre-order status and checks are shown so clearly across the site (on the product image, the checkout button, the description, your cart and our shipping page), we don't accept cancellations or refunds over dispatch or delivery timeframes where that info was note reviewed before you ordered.

What if my wedding is still a few months away?

Because these are forever flowers, there's no wilting clock, so you can order ahead and keep them safely boxed until the day.

Ordering early also means you lock in the style you love before the release sells out!

When they arrive, unpack them, let them settle after transit, and once you're happy pop them back in their boxes. Store them out of direct sunlight, away from damp or humidity, and covered from dust.

🌸 Custom Wedding Booking FAQs

How does the booking process work?

1. Submit an enquiry to receive a personalised quote

2. Lock in your date with a 20% non-refundable deposit (min $300)

3. We start designing 6-8 weeks before your wedding

4. Your florals will arrive atleast 3 weeks before the big day

Do you ship wedding flowers interstate?

Yes! We ship Australia-wide. Everything is carefully packed and ready for easy DIY install—perfect for couples planning from afar.

How far in advance should I book my wedding flowers?

We only take on a limited number of weddings each month, so the earlier the better! 9–12 months ahead is ideal, especially for peak seasons (Jan–May and Sept–Dec).

Do you offer on-the-day setups?

We sure do—for weddings between Byron Bay and the Sunshine Coast. A $5,000 minimum spend applies. We offer setup only (no packdowns or transitions)—since all flowers are yours to keep!