SHIPPING COSTS FOR ONLINE ORDERS

(Not applicable to custom wedding bookings)

We offer FREE* shipping Australia-wide for orders over $100 — because we love treating our flower lovers 💐

Please note, a shipping fee may still apply for some orders being sent to remote or regional areas, or locations with less frequent courier runs. These fees simply reflect excess postage surcharges passed on by our courier service.

In the case this applies to your order, we’ll reach out before dispatch to confirm and discuss options.

Our courier partners do not deliver to PO boxes or parcel lockers, so please provide a physical delivery address when placing your order.

Unfortunately, we currently do not ship outside of Australia.

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PEACE OF MIND COVER

Sometimes, things don’t go to plan in transit — delays, damages, or unexpected hiccups can happen once your flowers leave our hands. That’s where our Peace of Mind Cover comes in.

Add this optional cover at checkout and if anything goes wrong in transit, we’ll guarantee a full refund or replacement.No stress, no fuss.

This cover includes:

• Items damaged in transit and no longer in a usable state

• Lost or undelivered parcels (once confirmed by the courier)

• Courier delivery errors — such as being delivered to the wrong address

It’s a little extra protection for your blooms — and peace of mind for you 🌸

You’ll see the option to add it to your cart before checkout. Just tick the box if you’d like to be covered!

Without Peace of Mind Cover, we’ll still do our best to assist — but compensation for courier-related issues (including loss or damage) isn’t guaranteed and is handled case by case.

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DELIVERY TIMES FOR ONLINE ORDERS

(Not applicable to custom wedding bookings)

We aim to ship your order within:

• 4 business days for standard home & décor purchases

• Up to 15 business days for wedding flower orders

If items are purchased during sale periods, dispatch timeframes may be a little longer due to higher order volumes — thanks for your patience while we work through orders as quickly as possible.

If any item in your order is marked as a pre-order, the estimated dispatch date will be clearly listed on the product page. Please check this carefully before purchasing, as pre-order timelines vary by design. We make these dates as clear as possible, so orders cannot be cancelled if the pre-order information wasn’t read or noted before checkout.

Once shipped, estimated delivery times are:

• 2–10 business days for most metro areas

• Up to 14 business days for regional and remote locations (including WA, as we ship from Brisbane)

Orders are generally sent with ‘Authority to Leave’ as default, meaning the courier can leave your parcel safely at your delivery address. If you’d prefer signature on delivery, just let us know before dispatch.

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CUSTOM WEDDING BOOKINGS

Shipping fees and delivery times listed above apply only to online store purchases.

For custom wedding bookings, shipping and delivery details are discussed and confirmed as part of your personalised quote and design process.