By accessing or using our website https://sonderandstoneboutique.com.au/ and our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

These Terms apply to purchases made via our online store only. Custom wedding and event bookings are subject to separate terms outlined during the consultation and quoting process.

Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

• Full payment is required at the time of purchase.

• We accept credit cards, Afterpay, and any other payment methods displayed at checkout.

• Sonder + Stone Boutique reserves the right to change pricing at any time without notice, though all pricing is fixed at the time of your order confirmation.

Shipping and Delivery

• Shipping Costs: We offer free* shipping on orders over $100. Additional fees may apply for remote or regional areas; if applicable, we will contact you before dispatch.

• Authority to Leave: Orders are shipped with "Authority to Leave" as default. If you require a signature upon delivery, please email us immediately after placing your order.

• Delivery Timeframes: Orders are usually dispatched within 4 business days (up to 14 business days for wedding flowers). Delivery may take 2–10 business days depending on your location, with longer timeframes for remote areas or Western Australia.

• Limitations: We currently ship within Australia only. We do not ship to PO boxes or parcel lockers unless prior arrangements have been made.

• Transit Issues & Optional Coverage: All orders are shipped using trusted courier services, however once an item leaves our hands, we cannot be held responsible for delays, loss, or damage unless Peace of Mind Cover was selected at checkout. This optional add-on provides a guaranteed outcome (refund or replacement) in the event of confirmed delivery issues. Without this cover, transit issues will be assessed case-by-case and compensation is not guaranteed.

Order Cancellations and Changes

• Orders are unable to be cancelled once they’ve been placed.
• If you need to make a change to an order, please get in touch with us as soon as possible. While we’ll always do our best to assist, changes may not be possible depending on the stage your order is at or the type of item purchased.
• Any updates made after an order has been placed (and prior to dispatch) will be at our discretion.

Returns and Refunds

• Change of Mind: Returns are accepted within 30 days for full-priced items. Items must be unused, undamaged, and in original packaging. Customers are responsible for return shipping, and we recommend using tracked/insured post.

• Damaged or Faulty Items: Please notify us within 7 days of receipt, including photos and a description of the issue. We may offer a replacement, store credit, or refund at our discretion.

• Exclusions: Custom, made-to-order, and sale items are not eligible for change-of-mind returns.

• Afterpay Purchases: Returns on Afterpay orders are eligible for exchange or store credit only. Your Afterpay payment schedule will continue as per your agreement with Afterpay.

• Note: Our returns and refunds policy complies with the Australian Consumer Law, which guarantees your rights to a refund, replacement, or repair if a product is faulty, not as described, or not fit for purpose.

Product Descriptions

• We make every effort to ensure our product descriptions and photos are accurate.

• Due to production variations and screen display settings, slight differences in colour or finish may occur. These are not considered faults.

Intellectual Property

• All content on this website — including images, text, branding, graphics, and designs — is the intellectual property of Sonder + Stone Boutique.

• You may not copy, reproduce, or use our content without our express written permission.

Limitation of Liability

• Sonder + Stone Boutique is not liable for:

  • Delays, loss, or damage caused by third-party shipping services.

  • Misuse or improper handling of products after delivery.

  • Events beyond our control including weather events, postal strikes, or other force majeure.

• To the extent permitted by law, our total liability for any claim arising out of your use of our site or purchase of our products is limited to the amount you paid us for the product.

Privacy

• We are committed to protecting your privacy.

• Personal information collected through our website is handled in accordance with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Governing Law

• These Terms are governed by the laws of Queensland, Australia.

• By using our site, you agree that any disputes will be resolved in the courts of Queensland.

Changes to These Terms

• We reserve the right to update or modify these Terms of Service at any time.

• Changes take effect immediately upon being published on our website. Continued use of our services constitutes acceptance of those changes.

Contact Us
For any questions about these Terms, please get in touch:
📧 Email: hello@sonderandstone.com.au