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🌸 FREE* SHIPPING ON ONLINE ORDERS OVER $100 🌸

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The Sonder Edit: Wedding Flowers, Tips, Trends + More!

Terms of Service

TERMS OF SERVICE

By accessing or using our website https://sonderandstoneboutique.com.au and our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

These Terms apply to purchases made via our online store only. Custom wedding and event bookings are subject to separate terms outlined during the consultation and quoting process.

PRICING + PAYMENT

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

Full payment is required at the time of purchase.

We accept credit cards, Afterpay, and other payment methods displayed at checkout.

Sonder + Stone Boutique reserves the right to change pricing at any time without notice; however, all pricing is fixed once your order is confirmed.

SHIPPING + DELIVERY

Shipping Costs: We offer free* shipping on orders over $100. Additional fees may apply for remote or regional areas; if applicable, we’ll contact you before dispatch.

Authority to Leave: Orders are shipped with ‘Authority to Leave’ as default. If you prefer signature on delivery, please email us immediately after placing your order.

Delivery Timeframes: Orders are usually dispatched within 4 business days (up to 15 business days for wedding flowers). Delivery takes 2–14 business days depending on your location, with longer timeframes for remote areas or Western Australia.

Limitations: We currently ship within Australia only and cannot deliver to PO boxes or parcel lockers unless prior arrangements are made.

Transit Issues + Optional Coverage: All orders are shipped using trusted courier partners. Once an item leaves our hands, we can’t be held responsible for delays, loss, or damage unless Peace of Mind Cover was selected at checkout. This optional add-on guarantees a refund or replacement if delivery issues occur. Without this cover, courier-related issues are handled case by case and compensation isn’t guaranteed.

ORDER CANCELLATIONS + CHANGES

Once an order has been placed, it cannot be cancelled.

If you need to make a change, please get in touch as soon as possible. While we’ll always do our best to assist, changes may not be possible depending on the stage your order is at or the type of item purchased.

Any updates made after an order has been placed (and prior to dispatch) will be at our discretion. Where a change is possible, fees may apply to cover processing, materials, or admin already incurred.

RETURNS + REFUNDS

Change of Mind: Returns are accepted within 30 days for full-priced items. Items must be unused, undamaged, and in original packaging. Customers are responsible for return shipping and should use tracked/insured post.

Damaged or Faulty Items: Please notify us within 7 days of receipt with photos and a description of the issue. We may offer a replacement, store credit, or refund at our discretion.

Exclusions: Custom, made-to-order, and sale items are not eligible for change-of-mind returns.

Our policy complies with Australian Consumer Law, which guarantees your right to a refund, replacement, or repair if a product is faulty, not as described, or unfit for purpose.

PRODUCT DESCRIPTIONS

We make every effort to ensure all product descriptions and images are accurate.

Due to variations in materials, lighting, and screen displays, slight differences in colour or finish may occur — these are not considered faults.

INTELLECTUAL PROPERTY

All content on this website — including text, imagery, branding, graphics, and designs — is the intellectual property of Sonder + Stone Boutique.

You may not copy, reproduce, or use any content without our express written permission.

LIMITATION OF LIABILITY

Sonder + Stone Boutique is not liable for:

  • Delays, loss, or damage caused by third-party shipping services

  • Misuse or improper handling of products after delivery

  • Events beyond our control (e.g. weather events, postal strikes, or other force majeure)

To the extent permitted by law, our total liability for any claim arising from your use of our site or purchase of our products is limited to the amount paid for the product.

PRIVACY

We’re committed to protecting your privacy.

Any personal information collected through our website is handled in accordance with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

By using our site, you agree that any disputes will be resolved in the courts of Queensland.

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes take effect immediately once published on our website. Continued use of our services constitutes acceptance of those changes.

CONTACT US

For any questions regarding these Terms, please get in touch:
📧 hello@sonderandstone.com.au