We understand that buying things online can be tricky - what if it doesn't suit the space or doesn't look quite like what you had in mind... Well not to worry, we get it, and accept returns on all full priced items returned within 30 days of purchase. Items must be unused, undamaged, unmarked and in their original packaging for us to process a return.
You will be responsible for the actual shipping costs to facilitate a change of mind return. When returning an item, we recommend that you you use registered post. You assume any risk of lost, theft or damaged goods during transit and so we also advise you take out insurance with your postal carrier. Sonder & Stone Boutique will not be responsible for parcels lost or damaged in transit.
Once the item is received, the return will be processed within 2-3 business days, and a store credit will be emailed to you. Note that original shipping fees will be not be included in the credit.
Store credit voucher codes will be valid for one (1) year from the date of issue.
Note, unfortunately we do not offer "Change Of Mind" returns or exchanges on sale items or the following ineligible items:
- Bedding and pillows
- Cushions and throws;
- All forms of clearance stock;
- Personalised or "Made to Order" items;
- Gift Cards;
- Furniture Items (excluding rugs - see below)
Please contact us by email at email@example.com to request a return/exchange or if you have any questions on our Returns Policy.
If the rug you have purchased is not the perfect fit, not to worry, you can still return any rugs purchased within 7 days of receipt of your delivery, as long as it is undamaged and in it’s original condition.
We do allow refunds for a change of mind return on rugs, which will be the purchase price, less $50 shipping cost and a 10% restock fee that our supplier charges.
Once the rug is returned and our supplier has assessed and confirmed the rug meets the return requirements, we will then provide you with a refund or exchange. Sonder + Stone Boutique reserves the right to reject any return that does not meet the appropriate requirements.
ITEMS DAMAGED IN TRANIST
While we take extra special care when packaging your orders, sometimes things can still (albeit very rarely!) get damaged in transit. If your order does arrive damaged, please don't worry! Just email us with details and photos of the damaged item and we will either process a refund or send out a replacement (at our discretion dependent on the circumstances etc) as soon as possible.
Any returns processed by Afterpay online are eligible for a store credit or exchange only. Any remaining payments outstanding with Afterpay will continue to be deducted from your allocated bank institute by Afterpay. You will be then issued with a store credit for the full amount originally purchased.