RETURNS POLICY FOR ONLINE ORDERS

We’re all about making sure you love what you ordered — whether it’s blooms for your wedding or forever-pieces for your home 🌸✨

We know choosing flowers and styling pieces online can feel like a bit of a risk — will it suit your space, your palette, your wedding vision? Don’t stress, we completely get it!

That’s why we happily accept returns for store credit on all full-priced items within 30 days of receiving your order(not the purchase date). This allows for pre-order timelines and any transit delays that might happen along the way.

To be eligible for a return, items must be unused, unmarked, undamaged and in their original packaging — just as beautiful as when they arrived.

Please note:

• Limited editions and any modified/customised designs (including any colour, sizing or styling changes) are not eligible for return.

• Any products purchased during a sale, clearance and made-to-order pieces are final sale and cannot be returned or exchanged.

You’ll be responsible for return shipping costs. We recommend using registered post with insurance, as Sonder + Stone Boutique isn’t responsible for parcels lost, stolen or damaged in transit.

Once your return has been received, checked and approved, we’ll issue you a store credit for the original value. Store credits are valid for 6 months from the date of issue and will be sent via email within 2–3 business days of us receiving your return.

To start a return, please email hello@sonderandstone.com.au with your order details and reason for return — we’ll guide you from there.

We take great care when designing, handcrafting, and packing each piece, but if something arrives faulty, please contact us within 7 days of receiving your order with clear photos and a short description of the issue. Depending on the situation, we may offer a replacement, store credit, or refund at our discretion. 

Please note that any claims for returns or faulty products raised outside of the above timeframes will not be accepted.

ORDER CANCELLATIONS + CHANGES

Once an order has been placed, it cannot be cancelled.

If you need to make a change to an order, please get in touch with us as soon as possible. While we’ll always do our best to assist, changes may not be possible depending on the stage your order is at or the type of item purchased. Any updates made after an order has been placed (and prior to dispatch) will be at our discretion.

Where a change is possible, fees may apply to cover any processing, materials, or admin already incurred.

PEACE OF MIND COVER

We offer optional Peace of Mind Cover at checkout to protect your order against loss, damage, or courier delivery errors. If added, we’ll guarantee a full refund or replacement if anything goes wrong in transit.

Without Peace of Mind Cover, we’ll still do our best to assist — but compensation for courier-related issues (including loss or damage) isn’t guaranteed and is handled case by case.