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Returns

RUG RETURNS

If the rug you have purchased is not the perfect fit, not to worry, you can still return any rugs purchased within 7 days of receipt of your delivery, as long as it is undamaged and in it’s original condition. 

The refund for a change of mind return will be the purchase price, less $30 shipping cost and a 10% restock fee that our supplier charges. 

Once the rug is returned and our supplier has assessed and confirmed the rug meets the return requirements, we will then provide you with a refund or exchange. Sonder + Stone Boutique reserves the right to reject any return that does not meet the appropriate requirements.

 

ALL OTHER RETURNS

We hope you love your online purchase however if you change your mind, we offer exchange or credit notes on all full priced items within 21 days of purchase. Items must be unused, undamaged, unmarked and in their original packaging for us to process a return. 

Full refunds are only offered on faulty or damaged products.

Sorry, no returns or exchanges on sale items. 

If returning an item, we recommend that you you use registered post. You assume any risk of lost, theft or damaged goods during transit and so we also advise you take out insurance with your postal carrier. Sonder & Stone Boutique will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Please contact us by email at hello@sonderandstone.com.au to request a return/exchange or if you have any questions on our Returns Policy. 

 

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