RETURNS POLICY FOR ONLINE ORDERS

We understand that buying things online can be tricky - what if it doesn't suit the space or doesn't look quite like what you had in mind... Well not to worry, we get it, and accept returns on all full priced items returned within 30 days of purchase. Items must be unused, undamaged, unmarked and in their original packaging for us to process a return. 

You will be responsible for the actual shipping costs to facilitate a change of mind return. When returning an item, we recommend that you you use registered post. You assume any risk of lost, theft or damaged goods during transit and so we also advise you take out insurance with your postal carrier. Sonder & Stone Boutique will not be responsible for parcels lost or damaged in transit.

Once the item is received, the return will be processed within 2-3 business days, and a store credit will be emailed to you. Note that original shipping fees will be not be included in the credit. 

Store credit voucher codes will be valid for one (1) year from the date of issue.

Note, unfortunately we do not offer "Change Of Mind" returns or exchanges on sale items or the following ineligible items:

• Bedding and pillows
• Cushions and throws;
• All forms of clearance stock;
• Personalised or "Made to Order" items;
• Gift Cards;
• Furniture Items 

Please contact us by email at hello@sonderandstone.com.au to request a return/exchange or if you have any questions on our Returns Policy. 

ITEMS DAMAGED IN TRANIST

While we take extra special care when packaging your orders, sometimes things can still (albeit very rarely!) get damaged in transit. If your order does arrive damaged, please don't worry! Just email us with details and photos of the damaged item and we will either process a refund or send out a replacement (at our discretion dependent on the circumstances etc) as soon as possible.

AFTERPAY RETURNS