RETURNS POLICY FOR ONLINE ORDERS

We’re all about making sure you love what you ordered — whether it’s blooms for your wedding or forever-pieces for your home 🌸✨

We know choosing flowers and styling pieces online can feel like a bit of a risk — will it suit your space, your palette, your wedding vision? Don’t stress, we completely get it!

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AUSTRALIAN ORDERS

That’s why we happily accept returns for store credit on all full-priced items within 30 days of receiving your order(not the purchase date). This allows for pre-order timelines and any transit delays that might happen along the way.

To be eligible for a return, items must be:

• Unused

• Unmarked

• Undamaged

• In their original packaging — just as beautiful as when they arrived

Please note:

• Limited edition pieces and any modified or customised designs (including colour, sizing or styling changes) are not eligible for return.

• Products purchased during a sale, clearance, or any made-to-order pieces are final sale and cannot be returned or exchanged.

Return shipping costs are the responsibility of the customer. We recommend using tracked and insured postage, as Sonder + Stone Boutique is not responsible for parcels lost, stolen or damaged in transit.

Once your return has been received, checked and approved, we’ll issue a store credit for the original item value. Store credits are valid for 6 months from the date of issue and will be sent via email within 2–3 business days of receiving your return.

To start a return, please contact us with your order details and reason for return — we’ll guide you from there.

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INTERNATIONAL ORDERS

Due to the nature of international shipping, returns or exchanges are not accepted for international orders for change of mind.

If your international order arrives damaged, please contact us within 24 hours of delivery with clear photos of the packaging and items so we can assess the issue.

Refunds or replacements for international orders are assessed on a case-by-case basis.

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FAULTY OR DAMAGED ITEMS

We take great care when designing, handcrafting and packing each piece. However, if something arrives faulty:

• Australian orders: please contact us within 7 days of delivery

• International orders: please contact us within 24 hours of delivery

Include clear photos and a short description of the issue so we can assist as quickly as possible.

Depending on the situation, we may offer a replacement, store credit, or refund at our discretion.

Please note that any claims raised outside of the above timeframes may not be accepted.

Nothing in this policy limits your rights under Australian Consumer Law.

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ORDER CANCELLATIONS + CHANGES

Once an order has been placed, it cannot be cancelled.

If you need to request a change, please get in touch as soon as possible. While we’ll always do our best to assist, changes may not be possible depending on the stage your order is at or the type of item purchased.

Any updates made after an order has been placed (and prior to dispatch) are at our discretion. Where a change is possible, additional fees may apply to cover processing, materials, or administration already incurred.

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PEACE OF MIND COVER (AUSTRALIA ONLY)

We offer optional Peace of Mind Cover at checkout for Australian orders to protect against loss, damage, or courier delivery errors.

If added, we’ll guarantee a refund or replacement should anything go wrong in transit.

Without Peace of Mind Cover, we’ll still do our best to assist — however compensation for courier-related issues (including loss or damage) isn’t guaranteed and is assessed on a case-by-case basis.