RETURNS POLICY FOR ONLINE ORDERS

We understand that buying things online can be tricky - what if it doesn't suit the space or doesn't look quite like what you had in mind... Well not to worry, we get it, and accept returns on all full priced items returned within 30 days of purchase. Items must be unused, undamaged, unmarked and in their original packaging for us to process a return. 

You will be responsible for the actual shipping costs to facilitate a change of mind return. When returning an item, we recommend that you you use registered post. You assume any risk of lost, theft or damaged goods during transit and so we also advise you take out insurance with your postal carrier. Sonder & Stone Boutique will not be responsible for parcels lost or damaged in transit.

Once the item is received, the return will be processed within 2-3 business days, and a store credit will be emailed to you. Note that original shipping fees will be not be included in the credit. 

Store credit voucher codes will be valid for one (1) year from the date of issue.

Note, unfortunately we do not offer "Change Of Mind" returns or exchanges on sale items or the following ineligible items:

• Bedding and pillows
• Cushions and throws;
• All forms of clearance stock;
• Personalised or "Made to Order" items;
• Gift Cards;
• Furniture Items 

Please contact us by email at hello@sonderandstone.com.au to request a return/exchange or if you have any questions on our Returns Policy. 

ORDER CANCELLATIONS AND CHANGES
Orders are unable to be cancelled once they’ve been placed. If you need to make a change to an order, please get in touch with us as soon as possible. While we’ll always do our best to assist, changes may not be possible depending on the stage your order is at or the type of item purchased. Any updates made after an order has been placed (and prior to dispatch) will be at our discretion.

PIECE OF MIND COVER

We offer an optional Peace of Mind Cover at checkout to protect your order against loss, damage, or courier delivery errors. If this cover is added, we’ll guarantee a full refund or replacement if anything goes wrong in transit.

Without Peace of Mind Cover, we’ll still do our best to assist — but compensation for courier-related issues (including loss or damage) is not guaranteed and is handled on a case-by-case basis.

AFTERPAY RETURNS